Please note to protect our staff from COVID-19, returns and exchanges won’t be processed until two weeks after they have been received. Thank you for your patience and understadning during this time.

Change of Mind

We accept returns on our products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below, please include a copy of your order confirmation, or a handwritten note with your order number. We do not refund the delivery costs. 

  • All returns must be received within 28 days.
  • All items must be unused, with seals in tact and tags attached where applicable. Products’ packaging must also be received in tact with no tears or blemishes. 
  • We strongly advise returning your order with tracking as we can’t be responsible for items that go missing before they reach us.
  • We will process all returns within 7 days of receiving them.
  • Please note we don’t refund delivery costs. 
  • Exchanges are possible. We will cover the shipping costs for your replacements.

Damaged or Incorrect Items

If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap.  We do not refund for natural wear and tear or for damage caused post receipt. 

Returns Address

Please send returns to:

Returns
Natural Technology Systems
82B Prospect Road
Prospect
SA
5082

If you have any other queries regarding returns, please email our customer care team at [email protected]